Are you thinking of placing a booking with us or have you already booked? Take a look at our booking process and the communication steps we will take with you up to your party date.
To Enquire
If you have an enquiry, there are several ways to contact us. Simply use one of the options listed on our contact us page and we will aim to get back to you within 48 hours. For a quicker response we would recommend social media including Facebook and Instagram. Once you are ready to go ahead and secure a booking, we will arrange a call with you.
Taking A Booking
Were possible, we take all bookings over the phone. This is to ensure that all your details correct and we have read through our terms and conditions of booking with you. We can also provide an online booking form for those who find it difficult to find time between other commitments. Please request this should this method suit you better.
During your call, our admin team will offer you a full quotation and all details for your party. If you have any questions or would like to clarify any information regarding your chosen service, this would be the best time to do so.
Deposit Payment
A deposit is required to secure your booking. Payment can be taken over the phone via a secure merchant account, or we can send over a link via email/social media. Payments are taken via Stripe. Once a deposit has been successfully paid, we will send you a confirmation email within 7 days.
Confirmation Email
Your booking confirmation email will include all the basic details of your booking. It will also include links to the services you have requested and your payment confirmation. If you do not seem to have this after 7 days of paying your deposit, please check your junk/spam folder. If you still cannot find it, please let us know.
Courtesy Call
Within the 7 days before your booking, our team will give you a call to run through the final details of your party. This is also the point we will look to take any outstanding payment. We do not take cash payment on the day of your party.
On The Day
On the day of the booking, you will receive a phone call from our team to let you know that they are on their way to you!
If you have booked a package that includes a DJ Party Host, Face Painter or the Glitter and Hair Bar, our team will arrive before the party starts in order to set up and be ready to begin in time for your booking. Your DJ will always arrive around 30 minutes before your booking start time.
If you have booked a Character Visit, our team will call you to let you know they have arrived at the booking location. They will ask how you would like them to enter the party. Please keep an eye on your phone for this call. It may come up as an ‘unknown number’
Should any of the team be running behind or delayed, they will contact you to keep you updated.
Feedback Email
Following your booking, you will receive a feedback email from us. We would love for you to send us any feedback you have, or if possible, a Google review. Reviews are hugely helpful to a small business likes ours and we can’t tell you how much we appreciate them!