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North Pole Pen Pal Service FAQS

How long does it take for a letter to arrive?

We aim within 5 days of taking your booking for you to receive your first letter from your elf. You will be given an address once you have purchased to send your letters to. You will receive a text alert when we have received a letter and another once your reply has been sent.

Can the letter be written to more than one child?

The letter can be written to more than one child however we would recommend booking for each child as this can mean the letters are not as personalised to each child and limited in getting to know each child. The live call would also be more personalised too!

How long are the letters?

The letters are A5 in size and come in a small themed envelope. The paper will be written on each side.

Can an adult write the letter?

Of course! We understand that your little one may not be able to write a letter but they can certainly tell you what to write and so letters written by big kids are accepted too!

Can I send anything else?

If your little one would like to send anything to accompany your letter you are very welcome to do so. Please note however, on return that we will only return your letters.

Can I add extras for the elf to send?

We can add any of our Christmas shop items within a letter should you wish – there would be an additional postage charge depending on the extras. Please contact us for further details.

How long is the live call on Christmas Eve?

Your live call will last 15 minutes and only one household will be permitted to join the call. You will be asked to book this on your initial call.

Can I carry on with the pen pal service after Christmas?

Our elves would love to continue to write to you throughout the year and for this reason we also have a yearly subscription available should you wish. This will be launched closer to Christmas.

Storage of details.

We have a GDPR policy in place which means your data is stored securely on our business cloud. This will then be deleted minus your basic details for our mailing and text subscriber list which you may asked to be removed from at any time.