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Terms and Conditions

Please note: Terms and Conditions relating to COVID-19 are given below. 

Party Host‘ or ‘you‘ refers to the customer in the following terms and conditions.

The CopyCat Party Company and ‘you’ are entering into a contract. ‘You’, the customer, is subject to the following terms and conditions.

The CopyCat Party Company reserves the right to cancel any booking should they believe it is for a public / ticketed / 3rd party event without being previously discussed. We work with a variation of companies on partnerships and working on these events would be a breach of contract. Separate corporate contracts are provided on agreement of working in partnership.

On booking, please be aware that ‘you’ are required to check any power or utilities arrangements for services and that this must be provided for on the day. Should you wish to check what these are please contact us.

You, the party host, is required to gather any special requirements including allergies of guests and present them to The CopyCat Party Company a week before the booking.

If booking the DJ service, the party organiser is required to supply 2 mains plug sockets near to where you would like the DJ to set up. This cannot be done with a power extension cable.

We require the party organiser to inform the DJ of any decibel meter in the venue. Should no communication regarding decibel metre happen and damage occurs to equipment through power loss of decibel metre – the organiser will be held liable.

Areas outside of Barnsley will incur a fuel charge. Surrounding areas including Wakefield, Sheffield, Doncaster and Rotherham work to a 46p per mile fuel charge. This is capped to a minimum of £10.

Payments of Services

We require a deposit to secure any service booking with The CopyCat Party Company. This is discussed during booking with the party host.

We require any outstanding balance a week before the booking is due to take place.

Allergies and Injury

The CopyCat Party Company will ask you to check and inform them of any allergies or injury that may affect the party and the presentation and implementation of their services. We will ask you to disclose these when booking and again on final confirmation of the party. The Copycat Party Company hold no responsibility for any allergic reactions that occur. The CopyCat Party Company will accept no liability in which they are not at fault. We will however provide insurance and documents which relate to the services hired, providing competent associates and full risk assessments.

Weather Permitting

Regarding adverse weather, The CopyCat Party Company will always inform you of our status via the contact number provided. We will always do our utmost to attend your booking. Please see below;
[a] Should any of our team be unable to make your booking you will be informed immediately. A full refund minus your deposit will be given within 7 working days.
[b] Should you, the customer, cancel due to weather and our team is still able to make the booking, no refund will be given. You will be able to place your payment towards any future booking with us. This must be stated on the cancellation call.

In all instances, both parties are aware that these are circumstances beyond their control and therefore understanding to the terms and conditions.

Cancellation of Booking

If the party host should cancel the booking more than a week before it is due to take place, they will receive any balance already paid minus the deposit amount. Please note: any deposits made cannot be placed against any other booking or order with The CopyCat Party Company

Should the party host cancel the party within the week of the booking, The CopyCat Party Company will be unable to refund any payments made. Please note: any deposits made cannot be placed against any other booking or order with The CopyCat Party Company. There may be an option for other payments to be put against future party bookings. This must be discussed on the cancellation date.

The CopyCat Party Company understands problems may arise and you may wish to rearrange your booking. If this is the case as a good will gesture we will always look to rearrange your service booking to suit both availability for the party host and CopyCat Costumes. If this is not possible the above terms apply.

Should CopyCat Costumes cancel the booking due to circumstances beyond their control (i.e Weather conditions) You will be asked to rearrange or receive a full refund including deposit.

If you are unsure of any cosmetic look, service detail or otherwise please do not hesitate to ask.

COVID 19 Additional Terms and Conditions

Updated 13th July 2021.

The following terms are applicable to bookings following Monday 19th July 2021. 

Should any restrictions be in place at the time of any booking place The CopyCat Party Company would not go ahead with the booking. Though it may seems restrictions may allow numbers and gatherings the type of entertainment and services we offer means that without full restrictions lifted this would still be deemed a risk.

Following the government guidance on taking the next step with extreme caution we have put the following measures in place to make sure all guests still enjoy the party whilst being aware of the current climate.

As expected there will be some changes to help us avoid isolation and positive cases of COVID-19 amongst the team and our customers. We have outlined the small but needed changes we are making to ensure this. We kindly ask that you understand the measures and guidelines we are putting in place and let us know of any feedback before placing your booking with us.

Please note: Should any restrictions be in place at the time of your booking then we will be unable to go ahead with your booking. This is not a decision that we have taken lightly and we have thoroughly researched the guidelines of our sector and have completed the correct risk assessments which all draw a similar conclusion. Our services create an environment in which COVID-19 can thrive indoor and outdoor. A full refund will be given should this happen.

What new changes will there be going forward?

Party Numbers

If your party has 15 guests or less then our team will not be required to wear a mask but may choose to do so given the circumstances. Over 15 guests (including both adults and children) and your character will be wearing a mask. We ask you to kindly respect this. This is because our team do multiple bookings in a day and this could lead to being a potential ‘super spreader’ should a positive case arise. Face painters will be wearing a mask and/or face shield regardless of numbers.

DJs

Your DJ is usually distanced from children to begin with but give out prizes throughout the party. The DJ will use hand sanitiser throughout the party when giving out prizes. The usual dancing and singing will resume! If you would like to adapt this in any way we are happy to accomodate.

Characters

Face and Mascot characters will only hug and ‘hi 5’ the birthday / special guest at the party for the next few months. We may change this as cases begin to decline. All guests will still be able to approach and have pictures with your characters.

Mascot Handlers

As mascots are unable to speak, for now we’ll provide an extra member of team to make sure the mascots are able to stay safe with your party. There will be no extra cost for this.

Face Painters

Our face painter will be working with a buzzer system (similar to when you are waiting for a table) the party booker will have 20 buzzers and the face painter will buzz you when they are ready to paint your face. Painters may work a little slower as they will have to clean their brushes in between each guest. We ask you to be patient with our team during this time.

Our face painters have also created 6 designs that your guests can choose from which means they can use disposable sponges to make it as hygienic as possible going forward.

Face painters will be wearing a mask and/or face shield when working regardless of numbers.

Team will take a lateral flow 3 days before your booking and the day before as an extra precaution. This gives us time to cover your booking if needed with another team member.

All services have a relevant risk assessment which can be sent should this be required. Please note: The CopyCat Party Company holds no liability for any illness or injury that may occur as a result of a COVID-19 case. For all other terms and conditions please click on the link here.

What can you do to help?

What can I do to ensure a safe environment for all?

We kindly ask you to keep track of your guests and should any symptoms arise that are similar to those of COVID-19 suggest that your guest take a lateral flow test as soon as they can before the party. You can even help encourage guests to log in to the venue or have their NHS app active to ensure their presence is logged at the party.

What if I or my guests are affected by COVID-19 and I need to change the party? 

We will give you the option to rearrange the party at no extra cost. We’d obviously prefer you not to cancel given loss of income but we do understand in these times that this can be difficult and a full refund will be given.

Should The CopyCat Party Company be affected by COVID-19 we will do our very best to provide a suitable replacement at no extra cost. Full refund would be given should a replacement not be found within 72 hours of the party.

We will still aim to work as safety as possible once restrictions are lifted and do encourage any questions regarding COVID-19 before you event should have them.

The CopyCat Team.