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The Lost North Pole Post Trail FAQS

When does the trail start and end?

Start date: Saturday 28th November 2020
Finish Date: 22nd December 2020

This is to make sure all live calls are completed by the 23rd December. No calls will be made after this as Santa is a busy man!

What happens if we don’t complete the trail?

We will still contact you to schedule your Santa call. You are also still eligible for your extras which may be picked up at a later date from our admin office (this would be out of the experience)

What does it include?

Your experience includes the following;
Interactive socially distanced meet with Poppit the Elf for your pack collection.
Pack including trail clues and activities.
A High Quality Nice Certificate
A sticker to say you have completed the challenge!
A pre recorded personal thank you video to your household.

A parents pack is provided with health and safety documents and ‘what to expect’ information.

When can I pick up my pack from the mailroom?

On booking you will secure your time slot to pick up you packs from the secret mailroom. You will be sent instructions to the mailroom the week before the trail begins.

When can I search for the boxes?

Each business will put their boxes out when they are open meaning that the search can be done at your own pace. The opening times will be put in your ‘adults’ pack. You will also be invited to join a VIP Post Trail group on Facebook with hints and tips.

What do we do when we’ve found all of the boxes?

You book in with our mailroom online or call our mailroom number and we’ll get you in for an appointment to collect your certificate. You will also schedule your very important call from the big man in red!

Does an adult have to be present?

Yes – An adult 18 or over must be present with each group.

Is the cost per person?

Yes – there is a separate cost for child and adult. The adults name must be specified on booking.

Why is there a cost per adult?

We are always honest about our pricing and how we cost our tickets. The cost on the adult tickets covers all the work towards risk assessments, making sure we are all COVID secure, your parent packs and buying lots of North Pole boxes! The childs ticket covers team wages and their packs also. (Plus a whole heap of other charges such as costume, props, marketing galore!)

Can I add extras for gifts?

You can! Simply head to our Christmas shop and place your pre order and we’ll pop you a call for payment. Your extras will be placed into a box and handed to you when you have completed your challenge!

Can I buy extra gifts on the day or add extra packs and people?

Yes – there will be an option to add to your group on the day making it up to 5 people. We would suggest trying to let us know before in case we are limited on stock and packs. Please note this will be contactless payment only. No cash will be accepted.

Is there a limit to a group?

Yes – 5 from the same household per 15 minute slot (including the adult and non paying babies). The 6th person (and the second household) in the mailroom would be the elf.

Is there any age restrictions?

Though there is no age restriction we would say this trail will be best enjoyed from 4 years onwards.

Do you have social distancing measures in place?

Yes – each collection has it’s own time slot and your family will be asked to follow social distancing rules when finding the mail boxes. There is a limit per group and risk assessments will be on display in the secret mailroom.

What happens if my area or goes into full lockdown?

Full refunds would be given. This is the only time a full refund would be given.

Will I be required to sign in?

You will be required to scan in on arrival at the venue of the secret mailroom. We would kindly request you do this as the venue may not let you enter and this would certainly impact your experience.

Is there parking?

Due to it being a town centre location there is no parking at the venue. We will provide a list of parking locations in the town centre that you may wish to use. Please note charges may apply.

Any top tips?

Fancy dress is encouraged as Poppit LOVES fancy dress and may give out a few spot prizes!